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100% Secure Shopping

We use the latest technology (128-bit encrypted secure server) to ensure ALL your personal details are kept completely safe!

Buying from us is easy
Serving retailers is our friendly experienced telesales team available from 8am to 5.30pm Monday to Friday. Offering helpful, tailored advice on the latest crazes, trends and best selling brands.

Search our warehouse 24 hours a day 7 days a week
Retailers can search our entire warehouse and product catalogue online at www.dracco.co.uk. A superb way to learn about new products,manage your ordering out of the regular office hours and accessible 24/7. Orders completed online before 5.00pm are delivered next working day guaranteed.

Please note that our pricing is subject to change at any time due to fluctuations in exchange rate and product cost. You will be notified of any changes prior to products being despatched

Please note that we offer the facility to pre-order products but this is not a guarantee that we will be able to fulfill the amount requested. Many of our products see a surge in demand close to release date when stock is already en-route. In this event we allocate the stock based upon when customers have placed reservations

Confirmed Pre-orders
You may be contacted by our sales team shortly before a product is due into stock to verify if the volume that you have pre ordered is confirmed. When the pre order has been confirmed, this is classed as a firm order and cannot be reduced. In the instance that a confirmed pre order is not taken, Dracco will not accept future pre orders on your account.

How to buy from us

Shopping with us is simple, safe & 100% secure

Credit cards (UK Only)
We accept Visa Delta, Visa Electron, Switch and Maestro debit cards with no extra charges and also Visa & Mastercard orders (with a 2% surcharge). Please note that Solo cards are no longer accepted by our card processing company, our apologies for any inconvenience caused.
We will only ship orders to the registered address on the credit card or to a bona fide registered retail premises for your first order, subsequent orders can be delivered to alternative addresses if required.

Secure ordering
All personal details and credit card numbers are protected using 128 bit encryption and stored on a secure server. This ensures complete security and peace of mind. When entering your credit card details you will see a small padlock in the bottom of your browser window. Even when full in the knowledge that credit/debit card transactions are 100% safe when using our site some customers prefer not to enter their details online, if this is you, do not worry, simply choose the payment option phone with your card details and put a note in order notes asking our accounts dept to give you a call for your card number.

Other payment options
You can pay by sterling cheque (five working days from receipt to clear), cash over any Post Office counter or via Pay Pal to accounts@dracco.co.uk (subject to a 4% charge).
N.B. if paying by Paypal, your first order must be delivered to the confirmed Paypal address (only Paypal customers in Canada, UK & USA have the option of confirming their Paypal address).

You can also pay by Bank Transfer direct into our account, we would prefer you wait until our accounts confirm your total before you send any money, you will also then get a reference for your payment:
Account Name: Dracco UK Limited
Account Number: 00336408
Sort Code:30-97-12

Payment outside of mainland UK
All initial orders received from outside of the UK must be prepaid before your order ships by bank transfer or PayPal (please see Paypal notes above) It may be possible for bona fide overseas traders to pay via debit or credit after their initial order & applicable security checks have been carried out

Bank transfer is direct into our bank account, the details are:-
Account Name: Dracco UK Limited
Swift Code: LOYDGB21120
IBAN Number: GB92LOYD30971200336408

Note: When completing your bank transfer request please ensure you ‘agree’ to pay all charges in relation to the transfer so as to ensure we receive the exact funds needed. Transactions always in to be in GBP pounds sterling please.

When paying via PayPal, we will only ship items to a PayPal Confirmed Address - only Paypal customers in Canada, UK & USA have the option of confirming their Paypal address. There is also a 4% surcharge for PayPal payments. If paying by either Paypal or bank transfer we would prefer you wait until our accounts confirm your total before sending any money.

You can also pay by cheque providing a Sterling cheque for the full invoice amount is sent (takes 5 days from receipt for a cheque to clear). We would prefer you wait until our accounts confirm your total before sending any money.

We strongly recommend all our overseas customers use our preferred Foreign Exchange company to transfer your funds. If you use IFX, payments hit our account within 24 hours for only a £10 charge, which means your stock can be despatched much quicker from our warehouse!!
For more information, contact James Walton at IFX (Tel: 0044 20 3005 8909, e-mail: jwalton@internationalfx.com), don’t forget to mention that we recommended you!

Please be aware that we have extensive trading experience with IFX & can strongly recommend this company for both the speed they transfer funds & also their excellent exchange rates & low costs!
To find out more about this company visit www.internationalfx.com

Apply for a credit account UK only

Depends on whether your business is limited or not

Trading as a limited company

  1. Do you have at least one complete year’s profitable accounts filed at company’s house?
  2. Can you supply two bona fide trade references from established UK suppliers?
  3. Can you supply a satisfactory bank reference?

Trading as sole trader/partnership (non limited)

  1. Can you supply two bona fide trade references from established UK suppliers?
  2. Can you supply a satisfactory bank reference?

To apply for a credit account please logon (or create an account if you don’t have one already first) and click the link called Download Credit Account Application under your account settings.

Real time order tracking & email confirmations
You can view the status of your current & previous orders at any time by logging into your account and clicking on 'View Your Previous Orders'. Here you will also find your tracking number & a link to our courier’s website - DPD, should you wish to track your order. You will receive a confirmation e-mail informing you your order has been despatched within five minutes of your order leaving our warehouse. This will contain a tracking number.

Order by phone
All accounts are automatically allocated an account manager who will have an in depth knowledge of all of our products/services and would be delighted to answer any questions (phone or e-mail) or take your order over the phone if required. Log in to your account to see/find out more details about your account manager

Tax & VAT (Value Added Tax)

From the UK

20% VAT is added to all items unless specifically stated. Prices quoted on our website DO NOT include VAT. This is added at the end of your order

From within Europe

If you are ordering from a country or territory that is part of the EC Fiscal (VAT) area as listed below and have a valid VAT Registration number we will not add VAT to your order. If you are ordering from one of the below countries but do not have a VAT number, VAT at 20% will be added at the end of your order.

European countries and territories that are part of the EC Fiscal (VAT) area:-

  • Austria
  • Belgium
  • Cyprus
  • Czech Republic
  • Denmark, except the Faroe Islands and Greenland
  • Estonia
  • Finland
  • France, including Monaco
  • Germany, except Busingen and the Isle of Heligoland
  • Greece
  • Hungary
  • The Republic of Ireland
  • Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • The Netherlands
  • Poland
  • Portugal, including the Azores and Madeira
  • Slovakia
  • Spain, including the Balearic Islands but excluding Ceuta and Melilla
  • Slovenia
  • Sweden

If you are ordering from a country or territory that is not part of the EC Fiscal (VAT) area as listed below we will not add VAT to your order

European countries and territories outside the EC fiscal (VAT) area:-

  • The Aland Islands
  • Andorra
  • The Canary Islands
  • The Channel Islands
  • The overseas departments of France (Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana)
  • Gibraltar
  • Mount Athos
  • San Marino
  • The Vatican City
  • All other countries which do not appear above.

Outside of Europe

If you are ordering from a country or territory that is outside of Europe we will not add VAT to your order

Minimum order levels & Delivery Costs

Mainland UK (British Isles)(Standard service is next working day untimed)
Minimum order is £50
£50 to £100 is £10 delivery
£100 to £150 is £5 delivery
£150+ is free delivery

Premium Services(in addition to normal delivery costs)
Next working day (Pre 10.30am) - £16 1st box, £11 thereafter
Next working day (Pre noon) - £10 1st box, £7 thereafter
Saturday delivery (Pre noon) - £15 1st Box, £10 thereafter
Saturday delivery (Untimed) - £10 per box

UK Other (Scottish Isles & Highlands, Channel Islands, Isle of Man, Scilly, Northern & Republic of Ireland)

Order Levels & Delivery Costs(Standard service is 2 working days untimed, Scottish Islands 2-5 days)
Minimum order is £50
£50 to £100 is £20 delivery
£100 to £150 is £15 delivery
£150 to £200 is £10 delivery
£200+ is free delivery

Premium Services(in addition to normal delivery costs)
Are available for some regions and are priced upon the weight of the shipment, please ask your Account Manager for further details.

Rest of the World

Order Levels & Delivery Costs
Minimum order is £50
£50 to £100 is £10 surcharge + delivery at cost
£100 to £150 is £5 surcharge + delivery at cost
£150+ no surcharge + delivery at cost
Carriage is charged at cost and is calculated once the order has been placed based upon its weight. We will confirm the cost prior to completing your order.

**customers can arrange their own transport for their orders; please note that this may affect your VAT liability, for further information please e-mail accounts@dracco.co.uk

Customer service

Complaints, how can we improve?
We really want to make buying from us a fast and friendly experience and then get your order delivered correctly, quickly and in excellent condition. Unfortunately we sometimes get it wrong. When we do, we welcome your feedback so that we are aware of the problem and can get to work fixing it as soon as possible. If you'd like to talk with us about any area of our business phone us on 0845 365 3030 or email customer services.

Returns Policy
If you are an order that is damaged, this must be reported within 1 working day. Please ensure that all products remain sealed and all packaging is retained. A member of the team will run through the procedure in order to either replace or credit the damaged items.

If you are in receipt of faulty goods, please retain the stock and contact our sales team who will advise further.

For any items ordered in error/ unwanted items this must be reported within 7 working days, a 15% restocking fee applies and postage is at the customers expense.

Please phone us for a returns code before returning goods on 0845 365 3030 or email customer services

Postage Problems
We ship by three methods, usually either DPD, Palletways or Fed Ex. Should you think that your item has taken longer than expected to arrive, we have the following procedure before replacements/refunds are considered:

  • DPD & Palletways: We can enter into the process of replacement/refund only after three working days following the date of despatch from our warehouse
  • Fed Ex: We can enter into the process of replacement/refund only after six working days following the date of despatch from our warehouse

Our Postal Address
A3 Hurstwood Court,
Mercer Way,

Our Privacy Policy

We never pass on any of your personal details to any third party. Ever. Not in a million years.

Website Terms & Conditions
This website is owned and controlled by 'Dracco UK'. By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.

'www.Dracco.co.uk' is wholly owned by Dracco UK Ltd registered number: 05804422 and is provided solely for your personal use and is not to be used for any other commercial purpose apart from the use that it has been specifically designed for. All information and material featured on it, whether it be image or text, is protected by trademark, copyright or other intellectual property rights. You may download, electronically print or copy any of it for your sole personal use; use of any text or image for commercial/business purposes is strictly forbidden without prior written permission from 'www.Dracco.co.uk'.

It is forbidden to send through or to transmit to our website any threatening, obscene, defamatory, harmful, pornographic or distressing material that could or would infringe on the rights of others. Your customer statutory rights are unaffected.

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Dracco UK Ltd t/a Dracco, registered in England and Wales number 05804422. The registered office is Dracco UK Ltd, A3 Hurstwood Court, Mercer Way, Blackburn, BB1 2QU
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